Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one within 7 working days of receipt. This includes any delivery charges you’ve incurred. If you have a change of heart about your purchase AFTER 7 days, you can still receive a refund if you return the item(s) to us, though we won’t refund the shipping charge in this case. If your item(s) is faulty or the wrong product, you can receive a full refund, including shipping costs to and from your address, as long as it’s returned in a sellable condition within 28 days of receipt.
Several types of goods are exempt from being returned. Perishable goods such as food, or flammable liquids or gases and gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.